Terms & Conditions

Last updated: 6 August 2026

1. Company information

This website is operated by:

Montanha Vaporosa, Lda.
NIPC / NIF: 518444625
Registered office: Sítio da Caliças, 8600-304 Lagos, Portugal
Establishment: Rua José Estevão 2, 8300-165 Silves, Portugal
Email: reservas@ocais-silves.pt
Phone: +351 916 647 041

Trading as O Cais — Eco Shop · Café · Food.

2. Scope

These Terms govern your use of the website https://ocais-silves.pt and the related online services we offer (information, the tea shop, reservations and newsletter). They do not replace any specific terms applicable to in-person services, which are governed by Portuguese law and by the rules displayed at the establishment.

3. Use of the website

You agree to use this site lawfully and not to attempt to interfere with its security or normal operation, copy substantial parts of its content for commercial purposes, or use it to transmit unlawful or harmful content.

4. Reservations

Reservations made through this site are a request and become confirmed when we reply by email, phone or WhatsApp. We may decline or reschedule a reservation when we cannot accommodate it. Please let us know in good time if you need to change or cancel a reservation, especially for larger groups.

5. Menu, prices and allergens

Menu items, prices and availability shown on this site are indicative and may change without notice. The prices in force are those displayed at the establishment at the time of service and include VAT at the legal rate. Information about allergens and dietary requirements is available on request — please speak to our staff before ordering if you have any allergy or intolerance.

6. Online shop — orders and prices

An order placed in the tea shop on this site is a purchase from Montanha Vaporosa, Lda.. Prices are in euros and include VAT at the legal rate; shipping is shown separately at checkout, before you confirm and pay. Checkout and payment are handled on our behalf by Shopify. Your order is accepted once we confirm it by email. If an item turns out to be unavailable after all, we will tell you and refund it in full.

7. Shipping

We ship across Portugal and the European Union. The available shipping options and their cost are shown at checkout, before payment. Teas, herbs and blends are weighed to order and dispatched in sealed packaging.

8. Right of withdrawal — 14 days

If you are a consumer, you may withdraw from a purchase made on this site within 14 days, without giving any reason. The period runs from the day on which you — or a third party indicated by you, other than the carrier — take physical possession of the goods. Where an order arrives in several parcels, it runs from the day you receive the last one.

To exercise this right, send us an unequivocal statement before the period expires; an email to reservas@ocais-silves.pt is enough. You may use the model withdrawal form annexed to Decreto-Lei n.º 24/2014, but you are not obliged to.

Sealed food — the exception that applies to our teas. Our teas, herbs and blends are foodstuffs and are dispatched sealed. Under Article 17(1)(e) of Decreto-Lei n.º 24/2014, sealed goods which are not suitable for return for reasons of health protection or hygiene once opened after delivery are excluded from the right of withdrawal. In practice: a pack that is still sealed can be returned; once the seal has been broken it cannot.

9. Returns and refunds

Once you have told us that you are withdrawing, return the goods to us within 14 days, to O Cais — Montanha Vaporosa, Lda., Rua José Estevão 2, 8300-165 Silves, Portugal. You are equally welcome to hand them in at the shop during opening hours.

You bear the direct cost of returning the goods. We charge no restocking or handling fee.

Please keep the goods in a saleable condition. You may be liable for any diminished value resulting from handling beyond what is necessary to establish their nature and characteristics.

We refund you within 14 days of being informed of your decision, using the same means of payment you used, and including the delivery cost of the original order. Where you chose a more expensive delivery method than the least expensive standard option we offer, we refund the standard amount. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them.

10. Faulty, damaged or incorrect items

If something reaches you damaged, incorrect or not as described, write to reservas@ocais-silves.pt with your order number and, where possible, a photograph. We will replace the item or refund it, and we bear the cost of the return. This is separate from the right of withdrawal above and does not affect your statutory rights in respect of lack of conformity under Decreto-Lei n.º 84/2021, account being taken of the best-before date of food products.

11. Newsletter and WhatsApp list

Subscribing to the newsletter or to the WhatsApp updates is voluntary and based on your consent. You may unsubscribe at any time using the link in each email or by writing to reservas@ocais-silves.pt. Personal data is handled in accordance with our Privacy Policy.

12. Intellectual property

All content on this site (texts, images, logos, layout) is protected by copyright and related rights and belongs to Montanha Vaporosa, Lda. or its licensors. You may consult and share content for personal, non-commercial use, with proper attribution. Any other use requires our prior written authorisation.

13. Liability

We make reasonable efforts to keep the information on this site up to date and the service available, but we do not guarantee that it will be free of errors or interruptions. To the extent permitted by Portuguese law, we are not liable for indirect or consequential damages arising from the use of the website. Nothing in these Terms limits our liability where this would be unlawful.

14. External links

This site may contain links to third-party websites. We are not responsible for the content or practices of those websites.

15. Complaints book and consumer dispute resolution

An electronic complaints book ("Livro de Reclamações Eletrónico") is available at https://www.livroreclamacoes.pt/inicio.

In the event of a consumer dispute, the consumer may resort to CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve.

Address: Av. 5 de Outubro, n.º 55, R/C Dt.º, 8000-075 Faro
Telephone: 289 823 135
Email: info@consumoalgarve.pt
Website: www.consumoalgarve.pt

More information at www.consumidor.gov.pt.

16. Applicable law and jurisdiction

These Terms are governed by Portuguese law.

For the resolution of any disputes arising from the use of this website or of the services provided, the courts of the Comarca de Faro shall have jurisdiction, without prejudice to the mandatory legal rules applicable to consumer protection.

17. Changes

We may update these Terms to reflect legal or operational changes. The current version is always available on this page, with the date of the latest update.